FAQ About the Services Provided by SEP
Below is a list of frequently asked questions. If you can't find the answer you are looking for please contact Sheldons Electrical & Plumbing on 01827 247050.

Do you carry out repairs, maintenance and small works?
Yes, we ensure that all our engineers arrive at a job with an extensive stock of equipment and replacement parts so that they are fully prepared and efficient.

Do you carry out larger electrical and plumbing contracts?
Yes, we have done for a long time and have an extensive portfolio. We are always happy to discuss all electrical, plumbing and heating needs and offer thorough quotations.

Do you offer a guarantee on your services?
Definitely! We ensure that we are a part of all major regulatory and certifying bodies in the UK to ensure the quality and standard of our work. Additionally, we are a Which? Trusted Trader and Trustmark approved which allows customers to leave reviews about the quality of our work.

Does my home need electrical testing?
As it stands, existing electrical regulations suggest that domestic homes should have their wiring tested every 10 years. Please feel free to contact us for any further advice on electrical safety and requirements.

How long does a test & inspection take & how much will it cost?
This will vary depending on the size of the property but generally only takes a few hours and we ensure that you will be given a fixed price for all testing. Please contact us for more information or to arrange for a quotation.

What is Part P?
Part P outlines that anyone carrying our electrical work in a home must ensure that the work is both designed and installed to protect people from risks such as fire and electric shocks. The objective is to make sure that electrical installations are safe and by using a registered electrical engineer such as ourselves, you can be sure to have safe, competent, knowledgeable and compliant electrical work done that meets UK regulations.

What is PAT Testing?
PAT (portable appliance testing) Testing is an essential part of electrical work and involves the process of checking electrical appliances through both visual means and electronic tests using compliant equipment to ensure they are safe.
There is a legal responsibility for landlords and businesses to maintain high standards of electrical safety and PAT testing is a big part of this.
We always ensure that we have portable appliance testing equipment and our experienced engineers will carry out thorough testing. Upon completion, we offer a report of all appliances tested with a full set of results, explanations of issues (where applicable) and the outcome of the test for each inventory item. We are happy to talk you though the report and advise you on the best course of action for each tested item.

How do I make payment to you?
We will email you an Invoice after the work is completed, and would appreciate payment within 7 working days which can be by any of the following methods of payment:

  • Bank Transfer: We accept both BACS and CHAPS payments.  Our bank details are on the invoice we email you.
  • Debit Card: This is our preferred method of payment and attracts no surcharge.
  • Credit Card: All payments via credit card will attract a 2.5% surcharge on the total invoice amount.

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01827 247050 or write to us at Sheldons Electrical & Plumbing Ltd, Unit 9, Innage Park, Abeles Way, Holly Lane Industrial Estate, Atherstone.  CV9 2QX.  Alternatively you can email via the contact page on the website.

Complaints will be acknowledged within 3 working days and will be investigated within 10 working days of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ ‘